IT & System Officer (Head Office)

  • Full Time
  • Yangon

Early Dawn Microfinance Company Limited (“DAWN”) is a regulated microfinance institution that currently serves over 293,551 clients in 69 branches in Myanmar. It is a fast growing Institution with over 900 employees, with plans to expand to new regions, to serve additional segments of clients, with new and better products and services, to introduce innovations based on technology, and with an obvious need for additional departments and positions ( DAWN is registered under the Ministry of Planning and Finance, and was granted a license by the Financial Regulatory Department to provide financial services to low-income clients as well as to small and medium businesses.

(FOR Myanmar National ONLY)


Job Title
: IT & System Officer
: Head Office
Number of Position
: 1
Type of Contract
: Open
Reports to
: Senior IT & System Officer

IT and System Officer shall be in charge of providing support to Early Dawn employees in terms of all Software tools of work. He must be familiar with the Kredits System and can immediately provide assistance to any software-related inquiries of Early Dawn Employees.

He shall be responsible for ensuring the integrity of the Kredits Database and can also provide assistance in generating pertinent reports.

With the support of the Head of Digital, IT & MIS, he shall also be responsible for training and re-training employees on how to use Software tools, especially Kredits System. He shall ensure that all employees can properly take advantage of all the Software Capabilities and Productivity tools of Early Dawn.

IT & System Officer to be responsible and accountable for the smooth running of computer systems within the limits of requirements, specifications, costs, and timelines. IT & System Officer supervises the implementation and maintenance of the organization’s computing needs. Individual tasks vary depending on the size and structure of the organization.


–       Install and maintain the Desktop & Laptop hardware, monitors, and other computer equipment

–       Sets up and configures desktop computers, peripherals, and accounts assigning security level

–       Rapidly establishing a good working relationship with customers and other professionals, such as service providers and developers

–       Repairing equipment and replacing parts, checking Laptop & Desktop equipment

–       Troubleshoot hardware and software issues in person, remotely, and via phone

–       Liaise the CCTV installation & maintain service with Vendors

–       Assist and update to senior IT Administrator for IT assets management, temporary assets, and deposal assets & update record

–       Maintain the IT Service Request System and document

–       Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate

–       Supervise and provide end-user services, including technical support services

–       Office plans to open new internet & computer equipment

–       Communicate with vendors, outsourcing, and service providers to the maintenance of IT products and services

–       Manage and in-charges Junior IT staffs to assign tasks and delivery process

–       Budget prepared & manage the Junior Staff branches visit & monitoring roll out plan

–       Train the new Junior staff for IT Operating procedure


–       Bachelor’s in computer information technology Degree (relevant education/ qualification)

–       Minimum 2-3 years’ experience in IT Support Role

–       Excellent technical knowledge of network and hardware, including the Microsoft platform

–       Excellent Communication Skills

–       Good English and Myanmar Language Skills (reading, writing, understanding)

–       Effective interpersonal skills and teamwork & relationship building skills

–       Able to Travel if required

To Apply 

Interested and qualified candidates are requested to send an Application Letter, Curriculum Vitae to: or Human Resources Department, No.587, 3rd Floor, The Regency Offices, Pyay Road, 2nd Ward, Kamaryut Township, Yangon not later than  5PM. 28th , February, 2023 (Tuesday).                     

Note: Candidates  are  also  requested  to  mention  in  the  applications  if  there  is,  blood/marriage relationships with the existing DAWN employees and please identify two reference persons. No requirement of photo or copy of certificates and only short-listed candidates will be contacted. 

To apply for this job email your details to

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