On November 24th, Dawn Microfinance joined hands with Mascon International Business Services Co., Ltd and signed a business contract agreement for Call Center Service. The signing ceremony held at Dawn Microfinance’s (head office) conference room in The Regency Offices Tower witnessed the convergence of visionary leaders from both organizations.
Present at this momentous occasion were Mr. Ravi Tissera (CEO) and Daw Khin Thida (Dy. CEO) from Dawn Microfinance, alongside the esteemed representatives from MIBS Co., Ltd: Mr. Shuvdeep Bhattacharya (Country Director), Mr. Mathew Joseph (Director Strategic Accounts), and Mr. Chirantan Choudhuri (Operations Manager), alongside the management teams of both organizations.
By this service, DAWN’s clients communications process can be facilitated more easily, and to enhance the delivery of exceptional customer care services. The primary aim is to ensure the customer queries are handled seamlessly and efficiently and optimizing the complaints management system.